Returns and After Sales

Faulty goods delivered will be exchanged, however please ensure that the goods are thoroughly checked over before signing/receiving them. Goods that have been damaged due to incorrect use are non exchangeable and non returnable.

Goods that are being returned which are not faulty, need to be done so in their original condition, in their original unopened packaging, and in a condition of which is suitable for resale. In order to accept a return, we must be notified within 7 working days of delivery by email. you then have up to 30 days to return the goods. We recommend insuring the goods up on return appropriately, as the goods remain the property of the customer until received by ourselves. Payment will be refunded in full within 7 working days of receiving the item back (less any postage costs incurred). A minimum standard charge of £6.95. is applied to cover our outward postage cost.)

Please include the following information with the item being returned

 
Your purchase Invoice/Order number beginning with T057  (T057/1059)
 
The reason for return  (Item damaged) (No longer required) Etc
 
RETURN TO:-
 
Tractor Factory Returns Dept
Paddock Lodge
Kinnerley
Oswestry
Shropshire
SY10 8DB
 
 
Important! 
We are committed to expedite you returns as quickly and efficiently as possible.
Provision of the purchase invoice number is required to identify your return. 
 
If you can not find your invoice number please contact sales@tractorfactory for help?

 

 


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Please contact sales@tractorfactory for export delivery charges. 


ADDITIONAL DELIVERY CHARGES & PALLETSAdditional charges wil be imposed (if, weight is more than 2 kg.) by our couriers for delivery to the Scottish Highlands, offshore island and Northern Ireland, a surcharge may be levied to cover carriage to these areas. postcodes details are given below: 
HS 1-9, IV1-56, KA27-28, KW1-17, PA20-49, PA62-77, PA60-61, PA78, PH17-26, PH-30-44, PH49-50, ZE1-3, BT1-94, IM1-9, IM99, TR21-25 
Free delivery offer is not available for pallets.

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