Returns and After Sales

Faulty goods delivered will be exchanged, however please ensure that the goods are thoroughly checked over before signing/receiving them. Goods that have been damaged due to incorrect use are non exchangeable and non returnable.

Goods that are being returned which are not faulty, need to be done so in their original condition, in their original unopened packaging, and in a condition of which is suitable for resale. In order to accept a return, we must be notified within 7 working days of delivery by email. you then have up to 30 days to return the goods. We recommend insuring the goods up on return appropriately, as the goods remain the property of the customer until received by ourselves. Payment will be refunded in full within 7 working days of receiving the item back (less any postage costs incurred). A minimum standard charge of £6.95. is applied to cover our outward postage cost.)


Please include the following information with the item being returned

Your purchase Invoice/Order number beginning with T057  (T057/xxxxx)
 
The reason for return (Item damaged), (No longer required) Etc.
 
 
RETURN TO:-
 
Tractor Factory Returns Dept
Woodland Cottage
Race Course Lane
Tarporley
Cheshire
CW6 9EF
 
 
Important! 
 
We are committed to expedite you returns as quickly and efficiently as possible.
 
Provision of the purchase invoice number is required to identify your return. 
 
If you can not find your invoice number please contact [email protected] for help?

 

 


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Covid-19 Statement.

We are currently open for business and trading as normal. (Internet orders only).

Please be advised that next day deliveries may be slightly delayed due to the extra workload being placed upon the carriers at this very difficult time.

Many thanks for your support and stay safe!


Tractor Factory.


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